Individual employee engagement has been associated with job satisfaction, organizational commitment, proactive behavior, and performance. Recently, scholars have proposed that work engagement is not only an individual phenomenon, but it also occurs in teams. Team engagement refers to the extent to which team members are collectively involved in performing collaborative tasks, and are emotionally connected with team mates’ work and goals.
Guchait (2016), hypothesizing that team engagement would have a positive impact on team performance and team satisfaction, conducted a study of 27 frontline service-management teams with a total of 178 members. Data were collected by administering survey questionnaires at four different time points, which were strategically chosen to be meaningful to the planning and implementation stages in the teams’ life cycle.
Lessons for Team Leaders
For team leaders, a clear team purpose and fostering the development of strong, trusting relationships is essential for team level engagement. In addition, investing in training team members on team work is essential, and hiring practices should ensure that individuals possess expertise in a relevant area that complements the strengths of other team members.
Guchait, P. (2016). The mediating effect of team engagement between team cognitions and team outcomes in service-management teams. Journal of Hospitality & Tourism Research, 40, 139-161. doi:10.1177/1096348013495698