Brainware Blog

Trust. The Missing Metric.

When Peter Drucker said, “If you can’t measure it, you can’t improve it.” he was, in essence, advocating a cure for mediocrity through better metrics. Unfortunately, he didn’t specify what should be measured. Devan was excited about her promotion from leading a single team in …

The ROI of Trust

Trust is like oxygen. It is an essential element that drives engagement and fuels performance. It fosters inclusiveness and binds a group of diverse people together to pursue a common purpose. Too often, leaders take it for granted – until it becomes dangerously low. Then, …

Inspiring Motivation

What inspires us to do what we do? From ancient philosophers to modern-day behavioral scientists, many people have sought answers to that question. What makes motivation tricky is that sometimes we know why we’ve decided to do something, but often, we don’t. For a leader, …

What If I’m Stuck?

One of the less obvious rewards of having written a couple of books is getting feedback and the discussions that ensue. This is, of course, once you get past the initial anxiety or perhaps sheer terror of having years of work cross-examined. On this particular …

Leaders, Find Your How

Earlier this year, I wrote an article discussing the issues with team leader training in many organizations. In it, I noted that most of the programs are built on 20th-century models and provide a standard prescription for success. More recently, I was invited to speak …

Your Leadership Legacy

I can still recall the feeling of satisfaction and anticipation that came with my promotion to Senior Product Manager and my first people leadership role. Reading the company announcement that named my new team, and our mission to define the next generation of products to …

Vital Signs

The past thirty years have seen the proliferation of KPI’s, OKR’s, Balanced Score Cards, and people metrics of all types. Echoing Peter Drucker’s mantra, “If you can’t measure it, you can’t improve it.”, the underlying (and well supported) premise is that through better data and …

You Only Get One Story

On a beautiful spring day nine years ago, in an historic district of Salt Lake City, I was teaching an undergraduate business course at Westminster College. The students and I – most of whom were seniors – were having a conversation about careers. One student …